Caterina Raffia Bag Bamboo Handles Light grey- Large

Q. Are you products entirely Made in Italy?
A. Yes they are, all our products, both leather and raffia handbags, are 100% Made in Italy, specifically in Florence.

Firenze is World-wide renowned city for its craftmanship, each leather and raffia bag has been in fact manufactured by experienced Florentine artisans that have been doing their job for many decades with love and passion.

As per the leather, Florence is also famous for being one of the best leather district in the World and we source all different types of leather in few specialised tanneries nearby.

Q. Where are your products shipped from?
A. Our products are shipped from Florence-Italy, Sydney-Australia, or any of other Bidinis fulfillment centres.
 
Q. Are your products environmentally sustainable?
A. They are as much as possible. For the leather bags, we do partner with tanneries that follow sustainable practices in the industry not using heavy metals therefore not producing any harm to the environment. The leather used to make our products come from animals raised for meat. Also, leather is sustainable in the sense that is durable and meant to last.
 
Q. Where is your leather coming from?
A. We source all our leathers from 3 different tanneries located near Florence, Tuscany-Italy that are specialised in different type of leather so that we can have the best results in any particular finishing and effect such as crocodile embossed leather, lizard print, ostrich effect that we use to make our handbags.
 
Q. Is your packaging plastic free?
A. Yes it is. You will receive your leather bag in a paper box, nothing inside contains plastic.
 
Q. Can I return your product?
A. You can definitely return all our products within 30 days from the purchase. The product must be not used and in perfect condition with the packaging that came in. There are some costs involved so please read through our “Return Policy”.
 
Q. Do you ship globally?
A. Yes we do ship World-wide. Please contact us at info@bidinis.com to make sure we ship into your Country or city in case of any doubts.
 
Q. How do I clean my leather bag?
A. To remove dirt from you purse, use a damp cloth in lukewarm water - please use a very gentle soap when really dirty (if suede, use a delicate brush).
We recommend you to read our “Leather Care Tips” where care and storage tips are explained in detail.

Q. Where can I find the measurements and weight of your product?
A. Size and weight of each product can be found in the product page under “Description”. Measures are both in cm and inches; weight is both in grams and pounds. Please contact us via email at info@bidinis.com leaving your mobile in case you would like to receive a short video of a model wearing the bag so you can see the proportion. 
 
Q. How much is the shipping?
A. Shipping is free Worldwide with some exception for some specific countries.
 
Q. When do I need to expect my delivery?
A. All our products are shipped in between 1-3 business days. You will receive an email as soon as your order has been shipped which will include the tracking number. Please have a look at our “Shipping Policy” for the estimated date.
 

Bidinis Bags are Made in Italy from fine calf and bovine leather. The skins have a smooth surface and have been treated giving it a soft hand feel.

Each leather skin is unique so colour difference or vein marks may appear and are natural features. This adds a special charm to this leather item.

• To remove dirt and grime from your leather bag, wipe it with a damp cloth using warm water. Do not use soap unless is very dirty and dusty as the chemicals contained in common soap products may ruin the leather over time.
• To clean the interior of the bag (lined or not-lined), remove all your belongings and shake it upside down firmly until all loose debris has been released. 

Ensure that you delicately clean the exterior of your leather bag regularly; ideally, once every two weeks depending on use. Apply leather protector and conditioning products every 6-12 months. 

Try to avoid to over-filling your leather bag as this can distort its form over time. 

Waterproof your leather bag once a year if the season/lifestyle calls for it—some conditioners also offer waterproof protection. However, this may not be necessary as most of our leather bags are treated with waterproof protection prior to sale.

If your leather bag comes into contact with rain or water, dry it as soon as possible with a soft dry cloth and let it dry naturally without using any heater or hairdryer because they will cause the skin to crinkle (always remember that leather is a natural element).

In case of accidental scratches, reduce by massaging the leather gently.

Avoid contact with oily or alcohol-based substances, with coffee, blood or ink which may cause irreversible damage to your bag. Also avoid rubbing your handbag (particularly white and light colours) against denim or dark garments - leather is a natural element and like our skin absorbs everything that comes into contact with so denim and dark colours may be transferred to the leather due to its nature.

Use a natural/neutral leather conditioner, not coloured cream or polishes. 
It is fine to use a leather conditioner that contains lanolin, a natural waxy secretion from sheep. Lanolin is commonly present in human products, such as moisturizers and cosmetics; as such, it is ideal for use on leather goods.

You can find these leather products at any shoe repairs, cleaners specialised in leather, shops that sell leather products, even some well-equipped supermarkets.

Do not use any of the abovementioned products on suede. Instead, use a small wire or suede brush to wipe away dirt and dust delicately. Try to avoid using your suede bag on a rainy day because it can absorb liquid very easily due to its porous texture.

When not in use, store your leather bag in a cool dry place away from the sunlight and humidity. All natural leathers and metallic hardware are sensitive to humidity and direct sunlight. Storage your purse into your wardrobe in a dust bag or travel bag. Alternatively, you can cover the bag with any type of breathable fabric –pillowcases will work perfectly. 

Also remember that rotation is key. Everyday use of your bag will wear it out, so switch things up every month.

Characteristics such as creases, imperfections, scars, variations of colours and texture or other irregularities are not to be considered flaws nor faults; they are fundamental aspects of the natural state of leather.

Shall you have questions or in need of further information, email us at info@bidinis.com and we will try to answer to them all.