Refund policy
We want you to be happy with your Bidinis bag. If you aren't, you can return it within 30 days of receiving it. You don't need to give a reason.
Returns and exchanges
- 30 days: Tell us within 30 days of the day you receive your bag. You can ask for a refund or an exchange.
- Condition: You can check your bag as you would in a shop. Please keep it unused and return it with its dust bag and original packaging. If it has been handled beyond that, we may reduce the refund by the loss in value.
- Natural variations: Our bags are handmade, and leather has natural properties. Creases, small imperfections, scars and differences in colour or grain are not faults. You can still return a bag within the 30 days for any reason, including these.
How to return a bag
- Email info@bidinis.com with your full name, your order number and whether you would like a refund or an exchange.
- We aim to reply within 48 hours with the return address and instructions.
- Send the bag back as soon as you can and keep your proof of shipment.
Return costs
You pay the cost of sending the bag back, unless it is faulty or we sent you the wrong item.
If you live outside the EU, the EEA and the UK, we also deduct USD 50, or the equivalent in your currency, from your refund to cover the original shipping cost. This fee does not apply to faulty or incorrect items.
Refunds
Once your bag reaches us and we have checked it, we refund the price you paid and any standard delivery charge, less the fee above if it applies, using your original payment method. If you chose a faster delivery option, we don't refund the extra cost of that option.
Faulty or incorrect items
If your bag is faulty or is not what you ordered, email us photos and a description of the problem. This is not limited to the 30 days. Once we have assessed it, we will replace the bag or refund you in line with your legal rights, and we will pay all shipping costs.
Your legal rights
Nothing in this policy limits the rights you have under the consumer law of the country where you live.
EU, EEA and United Kingdom: The 30 days above include your legal right to withdraw from an online purchase without giving a reason. To withdraw, use our online withdrawal form, email us a clear statement, or send us the form below. We refund you without undue delay, and the USD 50 fee does not apply to you. We may wait until we receive the bag or you send proof of shipment, whichever comes first. If you are in the EU or EEA, you also have a legal guarantee of at least two years from delivery if a bag is faulty or not as described. In the UK, the Consumer Rights Act 2015 protects you.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Who we are
Bidinis Bags is operated by Marketing 8 Fortune Pty Ltd, ABN 76 601 038 715, trading as Bidini's, 5 Crescent St, 1324, Sydney NSW 2017, Australia. Email: info@bidinis.com.
Withdrawal form (EU, EEA and UK)
Complete and return this form only if you wish to withdraw from the contract.
To: Marketing 8 Fortune Pty Ltd, 5 Crescent St, 1324, Sydney NSW 2017, Australia, info@bidinis.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: