A. Yes they are, all our products are 100% Made in Italy, particularly in Florence, the World-wide renowned leather district. All different types of leather are in fact sourced in few specialised tanneries nearby Florence, Tuscany and each bag has been manufactured by experienced Florentine artisans.
Q. Where are your products shipped from?
A. All our products are shipped from Sydney, Australia where our company is based in. They do come from Italy originally, we import them in Australia and then are shipped globally.
Q. Are your products environmentally sustainable?
A.They are as much as possible. We do partner with tanneries that follow sustainable practices in the industry not using heavy metals therefore not producing any harm to the environment. Leather used to make our products come from animals raised for meat. Also, leather is sustainable in the sense that is durable and meant to last.
Q. Where is your leather coming from?
A. We source all our leathers from 3 different tanneries located near Florence, Italy that are specialised in different type of leather so that we can have the best results in any particular finishing and effect such as crocodile embossed leather, lizard print, ostrich effect that we use to make our handbags.
Q. Is your packaging plastic free?
A. Yes it is. You will receive your leather bag in a paper box, nothing inside contains plastic.
Q. Can I return your product?
A. You can definitely return all our products within 30 days from the purchase. The product must be not used and in perfect condition with the packaging that came in. There are some costs involved so please read through our “Return Policy”.
Q. Do you ship globally?
A. Yes we do ship World-wide. Please contact us at email@example.com to make sure we ship into your Country or city in case of any doubts.
Q. How do I clean my leather bag?
A. To remove dirt from you purse, use a damp cloth in lukewarm water - please use a very gentle soap when really dirty (if suede, use a delicate brush).
We recommend you to read our “Leather Care Tips” where care and storage tips are explained in detail.
Where can I find the measurements and weight of your product?
Size and weight of each product can be found in the product page under “Description”. Measures are both in cm and inches; weight is both in grams and pounds.
Q. How much is the shipping?
A. Shipping is free within Australia for purchases above $199; for any purchase below that, there is a fee of $15. For all other countries, there are fees involved so please check our “Shipping Policy” for more details.
Q. When do I need to expect my delivery?
A. All our products are shipped in between 1-3 business days. You will receive an email as soon as your order has been shipped which will include the tracking number. Please have a look at our “Shipping Policy” for the estimated date.